Terms of Service.

These terms govern your use of MtaaLink. By creating an account or using the platform, you agree to them. Plain language, no traps — but please read carefully.

01Who we are

MtaaLink is an organization management platform built and operated from Nairobi, Kenya. "We", "us", and "MtaaLink" refer to the operators of this platform. "You" refers to the individual or organization using it.

02Accepting these terms

By registering an account, clicking "I agree", or using the platform, you:

• Confirm you are at least 18 years old, or are using the platform with the permission of a legal guardian.
• Confirm you have authority to represent the organization you are registering.
• Agree to these terms and to our Privacy Policy.

If you do not agree, do not use MtaaLink.

03Your account

• Accurate details — you must provide truthful information when registering.
• Security — you are responsible for keeping your password safe. Do not share your admin login.
• Activity — you are responsible for all activity under your account.
• Notify us — if you suspect unauthorized access, contact us immediately at sukanoelijah@gmail.com.

04Acceptable use

You agree not to:

• Use MtaaLink for any illegal activity under Kenyan law.
• Send spam or unsolicited SMS messages through the platform.
• Store content that is defamatory, fraudulent, or violates someone's privacy.
• Attempt to hack, reverse-engineer, or disrupt the platform.
• Use the platform to harass, threaten, or discriminate against any person or group.
• Resell or white-label MtaaLink without written permission.
• Abuse the SMS system (e.g. sending duplicate or automated messages to bulk recipients for non-announcement purposes).

We may suspend or terminate accounts that violate these rules.

05Your data

• You own your data — all members, contributions, meetings, projects, elections, and messages belong to your organization, not to us.
• We store it for you — we keep your data secure and make it available to you through the platform.
• You can export it — at any time, for any report or record.
• You can delete it — when you delete your account, we delete your data within 30 days (see Privacy Policy).
• You are responsible — for ensuring your organization's use of MtaaLink complies with Kenyan data protection law.

06SMS messaging

MtaaLink sends SMS messages on your behalf for voting codes and announcements. By using this feature, you agree that:

• You have consent from your members to receive SMS messages from your organization.
• You will not use SMS to spam or harass.
• You are responsible for message content.
• SMS delivery is subject to mobile network availability; we do not guarantee 100% delivery on every network at all times.
• SMS costs are included in your subscription during early access. After launch, SMS is billed per message at rates shown in the app.

07Pricing & payment

• Free during early access — MtaaLink is free to use while we're in early access.
• Future pricing — when paid plans launch, MtaaLink will cost KES 2,500/month, one plan, unlimited members, SMS included. We will give at least 30 days' notice before charging.
• No hidden fees — if pricing changes, you'll see it clearly.
• Refunds — if you are charged in error, we will refund you in full.

08Availability

We work hard to keep MtaaLink available. However:

• We do not guarantee 100% uptime — no service can.
• We may schedule maintenance with advance notice.
• We are not responsible for outages caused by your internet provider, mobile network, or device.

09Intellectual property

• MtaaLink's code and design belong to us. You may not copy, redistribute, or sell them.
• Your data belongs to you. We do not claim any rights over it.
• Feedback you send us may be used by us to improve the product, without obligation.

10Third-party services

MtaaLink uses third-party providers (SMS gateways, hosting, payment processors). These are governed by their own terms, but we've chosen providers with strong security and privacy records.

11Limitation of liability

MtaaLink is provided "as is." To the maximum extent allowed by Kenyan law:

• We are not liable for indirect or consequential losses.
• We are not liable for loss of data caused by events outside our reasonable control.
• Our maximum liability to you is the amount you've paid us in the last 12 months (or zero if you're on the free plan).

Exception: We are not limiting our liability for fraud, death, or personal injury caused by our negligence.

12Termination

• You can leave anytime — close your account from settings or contact us.
• We can suspend accounts that violate these terms. We'll tell you why.
• We can discontinue the service with at least 60 days' notice. You'll be able to export all your data before it shuts down.

13Changes to these terms

If we make material changes, we'll notify you by email and post a prominent notice. Continued use after changes means you accept them. If you don't accept, you can close your account.

14Governing law

These terms are governed by the laws of Kenya. Any dispute will be resolved first through good-faith negotiation, then through Kenyan courts if necessary.

15Contact

Questions about these terms? Reach us at:

• Email: sukanoelijah@gmail.com
• WhatsApp: +254 719 750 245
• Location: Nairobi, Kenya